2nd scribe back in action. 1st scribe takes a break?


#1

One of my scribe’s battery went dead (right shoe- red device). It took me a few runs to replace.

I replaced it on today’s run, and both scribes were operational (and blinking). They both also downloaded data. However, on the board, my black scribe (left shoe) is not showing up.

Is there something I need to do?

On a side note- my black scribe always seemed to show a longer distance (than actual). My red scribe is showing a shorter distance.

thanks!
Jim


#2

Hey Jim,
I checked on the back end and we only have run data from one RunScribe. What would help is if you could open a trouble ticket from the app. This will open a ticket in our support system and attach the app logs, which should provide some insight into what could have gone wrong.
Thanks,
Mark