New Runscribe arrived: request to update FW from 20.19 to 20.16!


#1

I just got from the mail my new runscribe 2, and upon connecting to the IOS app it asked to make an update from 20.19 to 20.16!

I did it and now I am on 20.16 - Did I make a mistake by doing this? Is not 20.19 supposed to be newer than 20.16?


#2

Hi meste,

This may be some kind of system glitch with updates. You probably should drop an email to support@runscribe.com.

20.16 should work just fine until they get that sorted for you.


#3

Thanks, I just wrote them an email…


#4

same here, popped up a request to downgrade fw from 20.19 to 20.18.


RunScribe Pro w/ 20.19 OE install - firmware message weirdness
#5

I’m working to resolve this issue with our dev team – the long answer is that we had a script that was deployed last year to handle some issues we were seeing w/ a specific combination of Android device and OS version that could potentially fail during a FW update.

But from a RS operational perspective, the only difference between 20.18 and 20.19 is that I added another test for manufacture testing, so the latest batch of devices coming in from Asia have 20.19 pre-loaded. But from a user perspective, 20.18 and 20.19 are functionally identical.