Hi Dhinks, it sounds like you may have a bad battery. Something you could try is to remove the battery from the pod, and put the battery only on the charger. You may need to rotate it a bit to get it to turn red.
Leave it on the charger for a few minutes, then put it back in the pod and try to charge it.
If that doesn't work, I would send a message to firstname.lastname@example.org and let them know.